Your belongings

How we look after your things.

Plain English: what we do to prevent damage, what happens if it occurs anyway, and what's worth checking on your side.

Wrapped, strapped, stacked

Blankets on furniture, shrink wrap on anything with doors or drawers, straps across every tier. Most damage in a move comes from a load that shifts, so we don't let it.

Floors, walls, door frames

Runners and corner care where they're needed, and a crew that takes the awkward pieces slowly.

Tell us within 48 hours

Send the booking reference, the item and a photo. We check the crew's notes from the day and sort it out with you directly: local repair first when that makes sense. Start here →

Two quick checks

Ask your home or tenant insurer whether belongings in transit are covered. Ask your building about elevator bookings and dock hours.

Questions

We're arranging our cargo and liability policy and we won't claim to be insured until it's in place. If that matters for your move, ask us where it stands before you book.
We don't issue those yet. Tell us before you book, and check with your property manager whether the move can go ahead without one.
Yes. Many home and tenant policies cover belongings while they're being moved. A two-minute call to your insurer tells you.
Cash, jewellery, passports and documents. Anything irreplaceable rides with you, not on the truck.

Something arrived damaged?

Tell us what and send a photo. Takes two minutes.

Report damage

Your date is one tap away.

90 seconds online. $10 off for booking here. A firm price if you send a video, photos or a list.